Frequently asked Questions (FAQ's):

• How can I buy a product on

Placing an order on Jockstrap is quick & easy and a lot of fun:
- Start by browsing the product categories.
- Once you've fallen in love with a product, click the "Add to Cart" button.
- Either carry on shopping or select "Checkout".
- Enter your details as requested.
- Choose a payment method and click "Next".
- We'll take your payment details and email your order confirmation.
- Your puchase is on the way to you in a discreet parcel.

• Do you have a physical shop?

Nope. Sorry.

• Is your service really discreet?

Yes sir! Shopping on Jockstrap is 100% discreet & confidential. Guaranteed!
Read more about our Privacy Policy.

• How long does it normally take to receive an order?

All our orders are dispatched within 24 hours on weekdays. Most of our orders are delivered within 1-3 working days. It depends on the remoteness of your location (we're based in Cape Town) and on which delivery method you choose. Read more about our Delivery Options.

• Do you deliver outside South Africa?

Unfortunately, we don't... sorry.

• Why don't you sell Adult DVDs or Magazines?

Why pay for it if there is enough free porn on the internet...?

• What is your Refund & Replacement Policy?

We want you to be totally confident about every order you place, so we have a 6 month
no-quibble Refund & Return Policy to put your mind at ease.

• How do I cancel an oder?

Should you (for some reason) need to cancel your order, please let us know as soon as possible.
Please see Cancellations for more info.

• What information do I have to submit to place an order?

We need to know your name, email address, mobile number and your physical or postal address. If you choose to pay by Credit Card, we'll need your credit card details. This information allows us to process and fulfill your order and to notify you of your order status.

• How do you protect customer information?

We use the latest encryption technology to keep your personal information 100% safe.
All your ordering information including your name, address, and credit card number is encrypted using a secure server. Read more about Secure Shopping.